Refund policy

At ApnaCart, we are committed to providing our customers with a smooth and reliable shopping experience. However, we understand that there may be situations where you are not completely satisfied with your purchase. This Refund and Returns Policy explains the process for requesting a return or refund for your order.

Refund Eligibility

Refund requests are accepted within 15 days of receiving your item(s).

To be eligible for a return or refund:

  • The item must be unused and in the same condition as received.

  • The product must be in its original packaging.

  • Proof of purchase, such as an order confirmation or receipt, is required for processing.

Return Process

Contact Customer Service

To initiate a return, please email us at markambheemraj@gmail.com with your order details and the reason for the return.

Shipping and Handling

Customers are responsible for return shipping charges unless the product received is damaged, defective, or incorrect.

Return Instructions

After reviewing your request, we will provide the required return instructions and address details for completing the return process.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Kindly provide clear images or videos of the issue. After verification, we will arrange a suitable replacement or provide a refund as applicable.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or customized products

  • Gift cards and vouchers

  • Final sale or clearance products

Refund Processing

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved Refunds

Approved refunds will be processed within 7–10 business days and will be credited to your original payment method.

Rejected Refunds

If the returned item does not meet the eligibility criteria, we will notify you through email with the reason for rejection.

Late or Missing Refunds

If you have not received your refund within the mentioned processing time:

  • Check your bank account or payment statement.

  • Contact your bank or payment provider for any processing delays.

  • If the issue continues, please contact us at markambheemraj@gmail.com.